Cancellation and refund handling
- The guest can request cancellation through the contact form or by contacting the host.
- Refund eligibility depends on the time of cancellation and the specific situation.
- If the reservation is cancelled by an administrator, the guest receives an email notification.
- If a refund is issued, it is processed through the original payment method.
- The actual arrival of the refunded amount depends on the bank or card issuer.
- This policy does not promise an automatic 100% refund in every case.